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    Hello there rjyphsljs,

    Sorry to hear you're experiencing this issue.

    Upon taking a look at your account. I've checked that your email address hasn't been verified yet and this seems to be the reason that you're unable to create Collections.

    To verify your email, you need to be logged in to your Viki account. We have sent in a confirmation of your email to your inbox. If you haven't received it yet kindly check your Spam folder. 

    You can also add the email address noreply@viki.com to your contacts and then try sending the email again.

    After that, log out from the Viki app and re-login again before trying to create a collection.

    Do let me know if it worked on your end. I look forward to your reply!

     

    Thank you,
    Anj

    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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