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[Closed] Subtitles not in sync with Chromecast

Hello, I opened a case 5 months back regarding this issue. I’ve tried everything listed in the Viki’s comments. Uninstalled & reinstalled. Rebooted both devices and still the issue remains. The shows I was able to watch before, I can no longer watch. It’s a shame because as you can see, I watched certain shows before and it worked prior to 5 months ago. Not sure what’s happening but this has to be fixed soon and I would appreciate someone from support or customer service to contact me soon about this issue and not just apologize.
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    Hi there,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps!

    Cheers,
    Michelle

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