답변함

Crashing on Roku

The same commercial keeps playing in which the audio works, but the video doesn't. As soon as the commercial ends my Roku crashes. I have to reboot after every commercial break.
0

댓글

  • 공식 댓글

    Hi r3rwin_768,

    Thanks for writing in!

    I’m sorry that you're experiencing issues with Viki on your Roku.  I'm glad you reached out so we can help you out in fixing this issue.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. Which Roku model number are you using?
    3. Which specific movies or episodes are causing this issue? Please give as many details as possible
    4. A screenshot, picture or short video of the error message or issue.

    I'll look forward to your response.

    Best,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    댓글 작업 고유 링크

댓글을 남기려면 로그인하세요.

원하는 것을 찾지 못하셨나요?

새 게시물