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No subtitles on Roku

I just got a new roku express 4k+ and installed the viki app. I'm a premium member. I have turned on subtitles on roku and on viki but they aren't showing up at all on any part of any show. I have tried all the fixes suggested on other threads. How can I see subtitles?
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    Hello susanlpark510_883,

    We're sorry that you're experiencing issues with Viki on your Roku TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki channel from your device.
    3. Turn your device off and on again
    4. Log back in to your Viki account by following the steps here.

    As subtitle language, size and style of your Viki Channel is determined by your Roku device's system settings, please try these steps to adjust your subtitle settings too:

    1. Visit the Main Menu of your Roku device's homepage
    2. Select Settings and look for System then Language
    3. Select 'English' or the desired language for your system
    4. Once you're done, return to the Viki Channel and check that the 'CC' icon on the bottom left of the video screen is togged on in blue
    5. Press * on your remote and select <On> under the captions options.

    Are you still having the same issues with the Viki channel? If so, can you please provide the following information?

    1. The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
    2. Which specific movies or episodes are causing this issue? Please give examples.

    Thanks for your help and we'll look forward to your response.

    Best,
    Charisse
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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