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[Closed] Shows not loading
I am trying to watch the dramas on my computer and every time I go to a load a show, I just see a black screen. The video is not loading at all. I have cleared the cache and cookies and still am having this problem. I have tried different browsers, but it is the same on all. I have restarted my computer as well. Viki works fine on my android device and my roku tv, just not on the computer.
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Hi jam6702,
Thanks for writing to Viki Community Support!
We are sorry to hear that the shows you play on your browser are not loading. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.
Please help to respond there too as this post will be closed to prevent multiple requests confusion.
Thank you,
Dawn
I've been having the same problem since yesterday. I'm on Windows Edge. I have cleared the cookies and cache, and logged in and out. I have tried on multiple computers, but nothing seems to work.
I am having the same issue since yesterday and have done the same thing. I don't know what else to do. I'm on Chrome.
Hello aguda5 and jasourceling_811
Thanks for writing to Viki Community Support!
We are sorry that you are also experiencing issues with your browsers.
We are sorry to hear that you are unable to play shows on your browsers. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.
Please help to respond there too as this post will be closed to prevent multiple requests confusion.
Thank you,
Dawn
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