video is not loading

hello!

recently the new video are not loading, it was started last week. Pls, fix this problem.

thanks,

bella

0

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  • Hello,

    Thanks for writing to us! We're sorry you're experiencing these problems on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser

    Could you please share the following information?

    • Browser version and operating system. Click here to see all related information.
    • Does this issue occur on your other browsers too? (eg. Chrome/Firefox/Edge)
    • Have you tried to restart your internet connection?
    • Your internet speed. Please share with us the download speed by going to this website.
    • What are the specific titles/episodes with this issue?

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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