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[Closed] video failed to load

I wanted to subscribe for a VIKI pass and with in first day of my free trail one of the K drama episode hanged and now I am not able to access Fire Stick also.

 

How do I reset my firestick.

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  • Hi there,

    To log into your Viki account on your Fire TV app, please follow the 'Amazon Fire TV' steps listed on this article.

    If you need device help to restart/reset your Fire TV device, do reach out to Amazon Support.

    Hope this helps!

    Cheers,
    Michelle

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  • Device is Samsung smart TV
    Ever tv show I try to play the video fails to load

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  • Device is Samsung smart TV
    Ever tv show I try to play the video fails to load

    Via fire stick

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  • Hi renayj20_751,

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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