[Closed] Green Screen, Only Audio

• 

  Michelle (CX)

  2020년 12월 08일 09:53

  Hi there,

  Thank you for writing to Viki Community Support!

  We're sorry that you're experiencing this issue on the Viki app.

  Could you first please try the following:

  1. Log out from the Viki app
  2. Delete and Reinstall the Viki app
  3. Restart your device
  4. Log back in to Viki

  If this does not help resolve the issue, could you please provide the following helpful information:

  1. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
  2. What version of the Viki app are you using? You can find it on the app settings.
  3. What's your device and Operating System version?
  4. Screenshot of the green screen issue

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  urbangleaner56_796

  2021년 09월 25일 22:47

  It's going on now, just started today. Green screen audio only. Both My Fair Prince-ep 8- and Love is Science-ep14. I haven't tried any other programs because I'm tierd and I need to eat. And I have no idea how to do a screenshot.

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• 

  Michelle (CX)

  2021년 09월 27일 10:17

  Hi urbangleaner56_796
  
  Thanks for writing in to us with your issue.
  
  We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.
  
  Please help to respond there too as this post will be closed to prevent multiple requests confusion.
  
  Hope this helps!
  
  Cheers,
  Michelle

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