[Closed] TCL smart tv not working rakuten viki app

not working rakuten viki on my tcl smart tv. Only voice no videos
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  • Hello,

    We're sorry that you're experiencing issues with Viki on your Android TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. Which specific movies or episodes are causing this issue? Please give examples. 

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • I have the same problem with encouter episode 4 and the versión of viki is 2.9.4 updated on Dic 1st

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  • Hi netflixtoall_128,

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Cheers,
    Michelle

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