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[Closed] Where is Viki support?

I first made a help ticket on August 26th about not having access to my Viki account, for which the subscription renewed on September 8th. Nobody has responded yet. I am at my wit's end... Where are you Viki support?

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    Hi there,

    Your ticket has been picked up by us and we're currently still investigating your issue as it involves your account.

    The necessary refunds will also be provided during the review and we appreciate your patience in the meantime.

    Our team will be reaching out to you soon.

    Thank you,
    Michelle

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