[Closed] cant get rakuten viki to work on my chrome book

I used to watch on my chrome book all the time now i cant even get it to come up it starts to load then disapears

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  • Hi there,

    We're sorry to hear that you are experiencing issues.

    Could you share with us:

    • How are you using Viki? On the app or via the web browser on your Chromebook?
    • Is there an error message shown or does the app/page crash?
    • Have you tried to restart your device and reinstalled the Viki app?
    • A screenshot/photo of the error message or issue

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hi I use the app on my chrome book
    There is no error message it just crashes yes I have restarted my chrome book and uninstalled then reinstalled the app and it did not work

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  • Hi there,

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device and issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Michelle

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