The Viki app will no longer be available for download on the Amazon App Store on Kindle Fire devices (including Fire HD 10) and issues encountered on the old app will no longer be supported by our developers.
We‘ll continue to support the Viki app for Amazon Fire TV which will be available for download on the Amazon App Store.
Alternatively, you can enjoy Viki from your iOS or Android devices or any of our supported apps listed here.
Hope this clarifies.
I just downloaded the Viki app from the Amazon App store for my Fire HD 10 tablet. It allows me to play the free content, but I cannot sign in on my VikiPass account. I see in the last post that I shouldnʻt even have been able to get the app from the Amazon App store. Has anything changed?
The Viki app is still available on Amazon Store for Fire TV devices so it's possible that you might see it from your Fire HD Tablet as well. However, do note that Fire Tablets are no longer supported and that is why you are facing issues logging into your account.
Do consider accessing Viki from one of our other supported devices and apps instead.
We're sorry for any confusion caused and I will share your findings with our team.
For any other technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.
Thank you and happy holidays!Michelle
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