Viki streaming - I am a recent subscriber and my attempts to initiate streaming fails - it keeps ROAMING.

• 

  Michelle

  2020년 09월 28일 06:15

  Hello,

  I'm sorry you're experiencing issues with the video player.

  To make sure this is not a browser issue can you please try the following?

  1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
  2. Log out from your account
  3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
  4. Close the browser and restart it again.
  5. Log back into your Viki account
  6. Try again from another browser

  Are you still experiencing these issues with the video player? If so, can you please provide the following information?

  • Does this issue occur on your other browsers (eg. Firefox/Edge) too?
  • Does this issue occur on other titles apart from Playful Kiss?

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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