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[Closed] Shows freezing on ads

Shows freeze on app. I have fivetv and firestick and same problem on both. Opened a ticket over a month ago and no response. Followed all "fixes" on similar post (uninstalling, logging out, reboot, etc.) and nothing works. When are you going to fix?
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  • Hi there wysie218_355,

    I'm sorry that you're experiencing the ad-freeze issue on Fire TV. Our team is aware of it and is working on fixing it.

    We will be providing more updates via your ticket on the Help Center. Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Michelle

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