답변함

Can’t read white subtitles on Viki App

Having trouble reading white subtitles when they appear on white backgrounds. On my Apple TV and Roku they appear inside black boxes but on my projector’s Chromecast they are in white text with no black boxes or outlines. How can I fix this on my Viki App on my iphone? Thanks!
0

댓글

  • Hi there,

    For more help on how to adjust your subtitle appearance on your iOS device, please refer to this article.

    Note: When Chromecasting from the iOS app, to set a background for your subtitles, instead of setting it in Opacity, please do so by setting Text Highlight instead.

    Hope this clarifies!

    Cheers,
    Michelle

    0
    댓글 작업 고유 링크
  • That is not working. There is a problem when we send it to the chromecast. On the phone everything is good as you told us, but when you cast it to the chromecast you cant see nothing because the subtitle is plain white

    0
    댓글 작업 고유 링크
  • Hi verochun215_103,

    Please try to adjust your subtitle appearance on your iOS device settings first. If you're still having the same issues, do share a screenshot of

    • the customised subtitle settings you have set
    • the video with the while subtitles

    Thank you,
    Michelle

    0
    댓글 작업 고유 링크

댓글을 남기려면 로그인하세요.

원하는 것을 찾지 못하셨나요?

새 게시물