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[Solved] Shows won’t load

On my FireTV I can only watch trailers, all shows are black. I am trying to watch roaring tiger, roaming dragon. It works on my diestick but not my FireTV
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    Hi ricebert67_323,

    Thank you for your patience!

    We're glad to inform you that the new Viki version 2.6.3 is now available for update on your Fire TV.

    This would help resolve the issues you were previously facing.

    If you continue to experience problems, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Cheers,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hello ,

    Thanks for writing in!

    I’m sorry that you're experiencing issues with Viki on your FireTV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. Is this your Fire TV device model?
    2. The Fire TV device OS (You can see your version of Fire OS by going to Settings > Device > Fire TV and looking at the "Software Version" details)
    3. Your Viki app version (On the app, Left Side Bar > Settings > About Viki)
    4. A screenshot/picture of the error message or issue.

    We look forward to your response.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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