[Closed] Still getting ads with viki pass

I've just paid and subscribed to viki pass standard but I still see ads so often that it's kinda annoying.

Followed all instruction given, log off and in again but still the same. I subscribed through website but it still gave me ads in every 10 minutes. I've checked on my profile and it says no subscription while on my android apps i can see the viki pass but not on the website

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  • Hi there,

    Thank you for contacting Viki Community Support.

    I looked up your email address, and could see that you have your Viki Pass subscription linked.

    To ensure that you have your subscription benefits, I have logged you out of your old sessions. Please log back in to Viki with this account you have subscribed with.

    If that doesn't fix the problem, please let us know. Be sure to send full-monitor screenshots of any of the issues you see so we can further escalate it to our engineers

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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