[Closed] no videos playing all showing black screen

I am new to Viki, since I joined about a week ago I have NOT been able to load

a single video, ALL show a black screen, plain black with nothing on it.

I wanted to move away from Netflix as Viki has a much better range of kdrama but these days nothing streams

as smoothly as netflix :( help!

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  • This is on Macbook not the App!

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  • I'm having the same problem on my amazon firestick, the only videos that work are the trailers. I sent a message to the support team ages ago and still haven't heard back.

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  • Hi both,

    Thanks for writing in to us with your issues.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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