[Closed] Subtitles

Subtitles don't work for Hwarang for some reason even though they worked before. Can someone please help me?

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  • Hi there,

    Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser

    Are you still experiencing these issues? If so, could you please share the following information?

    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • Have you checked that your subtitles are switched on and that Learn Mode is toggled off under the video settings?
    • Which are the episodes and specific time stamp where the subtitles do not work? (Eg. Hwarang Ep 2 around 35:05)
    • A screenshot or screencast of the error message or issue

    Best,
    Michelle

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