1. Help Center
  2. 커뮤니티
  3. Community Forum

[Closed] New video view

Avatar
cricolina
팔로우
I'm sorry to say that the new video view totally messed up my screen. I like having the comments turned on (they are fun to follow while watching the video) but as it is now all the various texts cover half off the screen: that is if i have the comments on (upper right) and subtitles (down under) I barely see the video. Please have mercy and give me the option to see the videos as they were before!
3

댓글

댓글 3개
정렬 기준 날짜 투표수
  • Avatar
    Michelle (CX)

    Hi there,

    Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser

    Are you still experiencing these issues? If so, could you please share with me the following information?

    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • Does this occur on all the shows you watch? If not, please let us know the specific title + episode number.
    • A screenshot or screencast of the error message or issue

    We look forward to your reply.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    0
    댓글 작업 고유 링크
  • Avatar
    cricolina
    (편집된 시간 )

    Hey

    It is not a browser issue. I am running an updated Chrome. Had no problem whatsoever before the new video view. That is when I logged on two days ago and I got the message that the video view changed in order to improve the experience. It was perfect before! Now... I could send a screenshot so you can see what I mean.

    0
    댓글 작업 고유 링크
  • Avatar
    Michelle (CX)

    Hi cricolina,

    Yes please upload a screenshot so we may have a clearer picture of your issue.

    Thank you!

    Best,
    Michelle

    0
    댓글 작업 고유 링크

게시물 댓글 달기가 중지되었습니다.

원하는 것을 찾지 못하셨나요?

새 게시물