Browsers and mouse freeze when loading a video.

Like the title says, the browser freezes and the mouse lags when the video is loading. The freezing and lagging stop after a few minutes. At first I thought it was just a problem with Chrome but the problem still occurred when I tried to load a video on Firefox. This issue seemed to arise only when you guys rolled out the new video player layout.

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  • Hello,

    Thank you for writing in to Viki Community Support.

    I'm sorry you're experiencing issues with the new video player.

    To make sure this is not a browser issue can you please try the following?

    1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
    2. Log out from your account
    3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
    4. Close the browser and restart it again.
    5. Log back into your Viki account

    If you're still experiencing issues after, please let us know.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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