[Solved] Video Playback error -5 no valid bitrates

I have a Roku 3 and I have been getting this error for the last couple of days.  I have restarted the roku and logged out and back in at Viki and still getting error.  What do I need to do?

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  • Hello,

    Thanks for writing in.

    I’m sorry that you're experiencing issues with Viki on your Roku Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki channel from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki channel? If so, can you please provide the following information?

    1. The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
    2. Which specific movies or episodes are causing this issue? Please give as many details as possible

    We look forward to your response.

    Best,
    Michelle

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  • I followed the instructions but didn't solve problem. The version is 2.6 Build 0.  It was happening on every program and every episode but only on one TV other one was fine it is TV/Roku combo.  The video would fast forward and then I would get that error 3 to 4 times and episode.

    I had another roku box so I swapped it out to see if that solves the problem.  Will let you know if that works.

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  • Hi bblchr162_274,

    Thanks for letting us know those information. We will let our engineering team know. 

    In the meantime, we suggest using Chromecast to watch on your TV or via other devices.

    Best,
    Michelle

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  • I changed the roku box last night and watched Viki on two different programs for about 5 hours and I did not have any problems.  I'm hoping this fixed my problem, if not I will let you know. 

    Thanks,

    Barbara

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  • Hi Barbara,

    Thanks for letting us know that you're no longer facing issues on your Roku.

    If you do not mind, could you share with us your Roku model that works for you?

    Best,
    Michelle

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  • I have a roku 3 and everything is working fine.  Thanks for your help.

     

    Barbara

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