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[Solved] English Subtitles stop working part way through watching show

After watching Bride of the Century for 20 min or so the subtitles stop working. This has happened on the last few episoded (Ep 5, 6 and 7). I switch to a different show snd they work.

I am using Roku. I unplugged the Roku, deleted the Viki app, turn cc of and on but nothing worked. I went to the show this morning and the subtitles are there at the spot where I lost them last night. 

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  • Hi there,

    I'm sorry that the video you want to watch hasn't been subtitled yet.

    We don't actually translate or subtitle content ourselves; instead, our passionate volunteer community (people like you!) subtitle content on Viki. You can learn more about our volunteer community here.

    When subtitles for a video don’t appear or are incomplete, the community has not finished with the subtitling yet. But don't worry, they'll get to it very soon!

    You can check a video if it has been completely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail. Follow the channel to get mobile notifications from the Viki mobile app when subtitles are completed. For more details on how to do this, please refer to this FAQ.

    If you notice that the subtitle completion percentage is 100% but you still do not see subtitles, do let us know the show title and episodes and we will assist to look into it. 

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • The video has been subtitled! The subtitles are there because when I  view the episode at the same place where they stopped the next day they appear. It happened after watching for about 30 minutes. It is a streaming problem. We have watched hundreds of Viki episodes and never had missing subtitles of more than a few lines of dialog. Bride of the Century stops subtitling for entire scenes but the next day they return.

    Please have someone in tech look into this.

     

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  • Hi grandwave22_499,

    The episodes of Bride of the Century are in the midst of being subtitled. Though it has been some time since the official broadcast date for this show (in its country of origin), Viki obtained the license only later and the episodes are recently launched on Viki, and hence some time is required for volunteers to catch up on the subtitles.

    This is also why you are seeing updates made to the episode as it was only subtitled during that period of missing subtitles and when you see it on the next day. 

    Hope this helps to clarify!

    Best,
    michelle

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