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[Solved] “Video failed to load” for On Air shows

Hello, I am not able to view any On Air shows in my TV. It just said “video failed to load” for all of them. I’ve logged in and out, turned the TV on and off and have uninstalled and installed again. I’m an annual plus pass member and would like to be able to view these on my TV. Any suggestions?
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    Hi there,

    Thank you for your patience.

    We have released an updated version of the app that should resolve the problem. Please update your Android TV Viki application and make sure it's the version 2.4.1.

    Do let us know if the problem persists for you after the update and we would be happy to look into it for you.

    All the best,
    Michelle

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  • Hi there,

    Our team is aware of this issue on Android TV and is working on fixing it quickly.

    I'll be leaving this ticket on-hold while we wait for a response from our team and will provide you with an update when possible.

    Meanwhile, we suggest watching via Chromecast or on your other devices (eg. laptop/computer/mobile).

    Best,
    Michelle‍

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