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[Closed] Subtitles missing for mengfei comes across

Hi, I was watching mengfei comes across with English subtitles and then all of a sudden, from episode 7 onwards, the subtitles do not show. I have tried logging out and the back in; also, uninstalled and the reinstalled. However, nothing seems to work. Please help.
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  • Hi there,

    I'm sorry that the 'Mengfei Comes Across' videos you want to watch hasn't been subtitled yet.

    We don't actually translate or subtitle content ourselves; instead, our passionate volunteer community (people like you!) subtitle content on Viki. You can learn more about our volunteer community here.

    When subtitles for a video don’t appear or are incomplete, the community has not finished with the subtitling yet. But don't worry, they'll get to it very soon!

    You can check a video if it has been completely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail. Follow the channel to get mobile notifications from the Viki mobile app when subtitles are completed. For more details on how to do this, please refer to this FAQ.

    Hope this helps to clarify!

    Cheers,
    Michelle

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  • Hi Michelle,
    Thank you for the clarification. However, the video does say 100% English subtitles so I’m not sure what happened that only parts of the videos are subtitled.

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  • Hello,

    Currently, English subtitles for Ep 7 of Mengfei Comes Across is at 44% completion.

    In order for us to understand the problem, can you please share with us the following information?

    1. Which page are you seeing that is it 100% subtitled in English? A screenshot/picture of this page would be helpful!
    2. What device are you currently using and seeing this issue?
    3. What is the Operating System of this device or computer?

    We look forward to hearing back from you soon.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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  • Actually they haven’t been subbing at all. It has been the same over 17 days and no movement. Can you change the channel manager or something? I have tried to reach out because I’ve seen this happen before and then a few months later the license is gone and still nothing moved forward on subbing. There has to be a better way to hold the CM accountable even if they are volunteers after 17 days and no movement.

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  • Hi krisluvsasiandramas,

    We appreciate your patience and understanding that the team might need some time to complete subtitles for the show. You can consider watching something else that is subbed while waiting for this. 

    Follow the channel to get mobile notifications from the Viki mobile app when subtitles are completed. For more details on how to do this, please refer to this FAQ.

    Otherwise, you may also choose to request subtitles here.

    Cheers,
    Michelle

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