[Solved] The constant bumping off of the site during a viewing

• 

  Michelle (CX)

  2019년 10월 15일 03:13 (편집된 시간 2019년 10월 15일 09:17)

  Hello,

  We are aware of the issues affecting login and video playback on our site and apps. Our team is looking into it. We apologize for the trouble!

  Regards,
  Michelle

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• 

  Michelle (CX)

  2019년 10월 15일 09:17

  Hi there,
  
  We were experiencing some issues earlier today, which have since been fixed by our engineers. We sincerely apologise for any inconvenience that might have been caused.
  
  

  1. If you were logged out of your account and could not log back in, please try logging in once again.
     
     
  2. To continue accessing your favourite videos and Viki Pass benefits (if subscribed), kindly log back into your Viki account.
     
     
  3. If you were trying to reset your password, please try again with this link: https://www.viki.com/forgot_password
     
     
  4. If you do not see subtitles, please do check that your subtitle display is turned on. For more information on how to do so, please click here: https://support.viki.com/hc/en-us/articles/203317604-How-do-I-turn-subtitles-on-off. If you are unable to turn off your subtitles, please ensure that Learn Mode is turned off. 

  Otherwise, please feel free to write back and let us know if the issue still persists for you. 
  
  Tip: You can refer to our Twitter page @VikiStatus for more immediate support updates in future. You can also access this page without owning a Twitter account.
  
  Thank you,
  The Viki Team

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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