[Closed] My watch history on each individual episode has vanished.

• 

  Michelle (CX)

  2019년 10월 17일 10:06

  Hello,

  Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

  To make sure this is not a browser issue can you please try the following?

  1. Log out from your account
  2. Clean the cache and cookies on your browser. How do I clear the cache and cookies on my web browser?
  3. Close the browser and restart it again.
  4. Log back into your Viki account
  5. Try again from another browser

  Are you still experiencing these issues? If so, can you please provide the following information?

  • The browser version and operating system you're using. You can find this here. You’ll get a link with all the information we need. Please share this link with us.
  • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
  • Does this issue occur on your other devices too? (Eg. mobile, tv, etc)
  • A screenshot or screencast of the error message or issue.

  We look forward to hearing from you soon!

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  lee_lang

  2019년 10월 21일 23:56

  Chrome 88, Windows 10, desktop. Waited to test a few shows.   Strangely, it seems as if the issue is intermittent.  Eg, on Extra-Ordinary You, a couple of days ago it showed my watch history, yet today, when logged in, it shows all episodes as unwatched.     

  whatismybrowser.com/w/3ZKRDW7

  I don't believe this is occurring via Roku on my tv.

  Thanks for your help with this.

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• 

  Michelle (CX)

  2019년 10월 22일 03:17

  Hi lee_lang,

  Thanks for replying back!

  Could you also help to try these and share your findings with us:

  • For any one of the 'Extra-Ordinary You' episodes that is missing the 'Watched' label, does the video start from the beginning if you try watching it again?
  • Does any of those episodes show up as 'Watched' on your Roku app?

  Best,
  Michelle

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• 

  lee_lang

  2019년 10월 22일 17:57

   Yes, the videos start from the beginning if I try watching them again. 

  Yes, all of the episodes show up as "watched" on my Roku app ( horizontal blue bar indicates the show is fully watched). 

  Also, suddenly I am receiving your follow up post in a Portuguese template ( "ontem", "Enviar", etc). 

   

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• 

  Michelle (CX)

  2019년 10월 23일 07:20

  Hi lee_lang,

  Thanks for providing more information about your issue.

  I have created a new email ticket to better troubleshoot this for you. Should you have any further questions/concerns, please reply via that email ticket too.

  Best,
  Michelle

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