[Closed] cannot login to my roku tv

• 

  Michelle (CX)

  2019년 10월 14일 10:33

  Hello,

  Thanks for writing in!

  I’m sorry that you're experiencing issues with Viki on your Roku Device.

  To make sure this is not app problem can you please try the following?

  1. Log out from your account
  2. Uninstall and reinstall the Viki channel from your device.
  3. Turn your device off and on again.
  4. Reset your password with the steps here.
  5. Log back in to your Viki account by following the steps here.

  Are you still having the same issues with the Viki app? If so, can you please provide the following information?

  1. Which Roku model number are you using?
  2. What is your Viki Channel version?
  3. A screenshot, picture or short video of the error message or issue.

  I'll look forward to your response.

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

   

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