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[Closed] Subtitles disappeared out of Korean historical drama "Cruel Palace" Episode mid-11, all of 12, etc.

I am getting a closed caption message box that says "no captions available" and "audio track: 1 of 1 (unknown languages)" - these don't make sense: The language is clearly Korean and earlier episodes are fine. Also, Cruel Palace is 50 episodes - I have watched all of it before with all its captions, so suddenly 'no captions'  looks like a bug to me. 

I looked at the various Community Support boards, but have not been able to find a solution for what seems to be an ongoing problem in delivery of subtitled programs and videos. Following various advice, I have reloaded program to no avail. Other programs I checked seem to have subtitles in tact, so this may be some virus that is attcking Viki (and not just isolated to isolated to Cruel Palace).

As a subscriber, these strange problems make me nervous and along with not having captured Drama Fever's portfolio of videos and programming, I am beginning to doubt Viki's ability to keep going.

Thanks in advance for addressing these issues and finding a good solution!

kristie495

 

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  • Hi there!

    I'm sorry that the Cruel Palace episodes you want to watch on Viki hasn't been subtitled yet.

    To provide some context - we don't actually translate or subtitle content ourselves; instead, our passionate volunteer community (people like you!) subtitle content on Viki. You can learn more about our volunteer community here.

    When subtitles for a video don’t appear or are incomplete, the community has not finished with the subtitling yet. This is the case for Cruel Palace. But don't worry, they'll working on it and will get to it very soon! 

    You can check a video if it has been completely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail. Follow the channel to get mobile notifications from the Viki mobile app when subtitles are completed. For more details on how to do this, please refer to this FAQ.

    If you wish to request subtitles for a particular show, you can also fill out this form and we'll do our best to make it happen.

    As for more content, you may request it here.

    Best,
    Michelle

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