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[Closed] No subtitles

Hi everybody

I am watching my secret romance  but there are no english subtilités acter the 10 th episode and no french (I am french)  acter the 4th or fifth episode

Is it possible to fix it

With all my  thanks

Regards

Pierre

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    Hi,

    I'm sorry that the video you want to watch hasn't been subtitled yet.

     

    We don't actually translate or subtitle content ourselves; instead, our passionate volunteer community (people like you!) subtitle content on Viki. You can learn more about our volunteer community here.

     

    When subtitles for a video don’t appear or are incomplete, the community has not finished with the subtitling yet. But don't worry, they'll get to it very soon!

     

    You can check a video if it has been completely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail. Follow the channel to get mobile notifications from the Viki mobile app when subtitles are completed. For more details on how to do this, please refer to this FAQ.

     

    If you wish to request subtitles for a particular show, you can also fill out this form and we'll do our best to make it happen.

     

    If you have any other questions, please let me know.

     

    Best,

    Camille

    Viki Community Team
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  • Salut!

    Please look up this information:

    https://support.viki.com/hc/en-us/community/posts/360033133894

    The subs aren't done yet, because the team is still working on it. This drama was added recently and therefor still needs time to be completed. There is no technical issue to solve.

    Viki describes here how the subtitling process is here, you will get to know the reason why French translation needs even more time.

    https://support.viki.com/hc/fr/articles/115015389988-Cr%C3%A9ation-de-sous-titres-sur-Viki

     

    Please don't mind a question ... Why do people on drop questions and never use search function to find an answer. There are now at least 5 if not more posts about this channel. If you put the drama's name in the search function you can find them easily. An answer in a few seconds, but you chose to put a question and wait for someone else to answer ... I would understand, if there was no result for a search, but that is not the issue here.

    Would you mind telling me?

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  • THERE ARE NO SUBTITLES ON TV, BUT I DO GET IT ON MY IPAD.  THIS JUST HAPPENED TODAY WHEN WE UPGRADED TO PLUS.

    PLEASE RESPOND TO [email removed for security purposes] .  SUBSCRIBER IS [email removed for security purposes] AND WE LIVE TOGETHER.  

    VERY FRUSTRATING SO PLEASE EXPLAIN ASAP.

    THANK YOU.

    STELLA AND BEV

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  • UPDATE.  WE NOW HAVE SUBTITLES, BUT NO PICTURE.

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  • UPDATE.  PICTURE CAME BACK ON, BUT NO SUBTITLES.

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  • Hi bmhiga54_734

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

    0
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