[Closed] Mad - Why was something I was watching already not Viki Pass Plus and now it is? Service is pissing me off
I have been a paid subscriber for years. The stupid viki pass plus is now applying to shows which were (as of Friday) not part of viki pass plus. Now I am halfway through a show and it is saying that it is viki pass plus you must upgrade.
Also it seems that to upgrade you need abandon and loose your monies which you already paid for viki plass plus and then need to pay 2x for viki pass plus = you pay for standard and then you pay for the pass plus.
No phone support and the service jerks people around.
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Hi there wcam2010_218,
So sorry to read this. For us to help better, could you please provide us with the shows you are referring to?
If your subscription was made via the web, when you upgrade to Viki Pass Plus, you only need to pay a prorated amount for the upgrade. As lutra has mentioned, you can find more details here: https://support.viki.com/hc/en-us/articles/115011290247-How-will-I-be-charged-after-changing-plans-
I hope this helps!
Cheers,
Joshua
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Posts have just been updated, I don't know if you will find the information you are looking for.
https://support.viki.com/hc/en-us/articles/360000054748-How-can-I-view-or-manage-my-subscription-
https://support.viki.com/hc/en-us/articles/115011290247-How-will-I-be-charged-after-changing-plans-
I have the same issue. I was watching a Korean drama, "Marriage Contract." Yesterday, I could not watch it and thought it was a technical issue. Today, I checked again and this drama is now "Viki Pass Plus.!!! This is not fair!!!
When I first subscribed to Viki, I was a Plus member. However, there were too many shows I still could not watch...so I switched to a standard subscription.
I am not going to upgrade just to watch this particular drama. It is okay if you change Plus movies/dramas to standard, but not the other way around!
Hey, check out this thread and please upvote it so Viki notices it and hopefully fixes!
https://support.viki.com/hc/en-us/community/posts/360049114414-Way-too-many-Standard-pass-titles-suddenly-migrated-to-Pass-Plus-only-Please-update-
Hi all,
We've recently made changes to our content lineup. Starting on August 6th, 2020, Kocowa content will require a Viki Pass Plus subscription to access.
We made an attempt at contacting users who were currently watching these titles over email to let them know about the imminent change, however, after doing an investigation, we found that due to a glitch in our system, our emails did not get to you. We sincerely apologize for this error and are working hard to ensure this does not occur in the future.
Do note that other selected titles now require Viki Pass Standard too. For a full list of these titles, please click here.
Hope this helps to clarify the situation.
Thank you,
Michelle
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