[Solved] Subtitles not working

Subtitles aren't working om either Fire or computer

7

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    Hi there!

    We're so sorry about this but we're glad to let you know that this issue is now resolved.

    Thank you so much for your patience and kind understanding.

    Cheers,
    Joshua

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  • For me, its not working for any series.

    8
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  • No subtitles on android app or chromecast

    6
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  • Same here. No subtitles on Apple TV app or Viki’s website.

    5
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  • Subtitles are not working for any series

    4
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  • I'm watching on computer with Chrome. Lost subs.

     

    3
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  •  Mine are not working either.  Using computer chrome - and not on android either. I tried troubleshooting logged out/back in was able to get it working for 1 episode, then back to square 1 - I only have 3 ep to watch in this series. 

    Update...managed to watch 1 more...not sure how, but again next episode not working so frustrating.

    2
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  • Same here

    2
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  • Same issue!!!! No subtitles, since a few hours. Whats the matter?????

    2
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  • Me too. My chromecast won't post the subtitles.

    1
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  • Me too. My chromecast won't post the subtitles.

    1
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  • I can get them on my app but not on the website version. Annoying 

     

    1
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  • Same here! As of about an hour ago, subtitles are not working on any series on my Android app or on my computer. Tried all the troubleshooting in the Help section and online forums, but all that seemed to do was bring about an onslaught of ads whenever I try to watch anything now, even though I have a subscription and my account is showing the subscription as being active. So aggravating!

    1
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  • I can get no subtitles. Well, at least I am not alone. LOL!

     

    1
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  • No subtitles on iOS app with subtitles setting turned on. On browser, the setting is grayed out and can’t be turned on.

    0
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  • Bei mir funktioniert es auch nicht!!!

    0
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  • Subtitles are missing on my Roku, but not on other devices. It's also not missing for everything. It is showing on some dramas I've checked, just not for the one I'm watching.

    0
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  • No subs on Roku. I’ve tried several shows, no English subs.

    0
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  • Subs aren't working for some of my shows but not others. 

    0
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  • rabbles! I'm in the same boat. It seems to be happening to everyone! Palace factions just started killing each other on my drama!! ahhhhhhhhhh!

    0
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  • Subtitles aren't working for any of my shows. It's been spotty off and on all day. Sometimes when I completely close and then reopen the app and episode on my phone it would start working. But now, no shows on any device in any language have subtitles.

    0
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