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[Closed] Roku: Subtitles/captions (EN) do not display in any show

Roku Premiere. EN subtitles. Subtitles set to On always. 

All shows are affected, no subtitles appear. I haven't used the Viki app on my Roku for a while due to being out of town, so I don't remember the last time they worked, but they were working fine the last time I used the Viki app on my Roku. 

No error message or any other info. 

Subtitles are working fine in other Roku apps. 

Troubleshooting attempted so far: 

 - Turned subtitles on/off repeatedly via the * button on the remote

 - Turned subtitles on/off repeatedly via the "CC" option at the bottom of the video playback screen

 - Restarted Roku

 - Removed and added Viki channel back 

Nothing works to resolve this. Appreciate your help with this. 

 

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