[Solved] Sigh, " Failed to load video"

• 

  barrydeanwong_708

  2019년 02월 03일 13:35

  Please disregard this bug issue, it it now working.

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• 

  Kristie

  2019년 02월 07일 08:45 (편집된 시간 2019년 02월 07일 08:45)

  Hey Barry,

  I'm glad to hear videos are working for you again. Also, if you encounter similar issues in future, do remember to do the following steps:

  If this issue is occurring on the Viki website, please send a issue report for the problem by taking these steps:

  1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
  2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

  After submitting the report, please let me know.

  Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.

  If you continue to experience the same issue, please let us know the following information?

  1. Which Viki app are you on? What is your device model? (ex. Android mobile app on Samsung S8)
  2. The specific episodes for which this is occurring (ex. Time Ep. 2)
  3. Are you getting any error message?
  4. A short video or photo of the error message or issue you're experiencing

  Cheers,
  Kristie

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