[Closed] VOLUME BAD FOR DRAMA "DEVILISH JOY"

THE VOLUME HAS GOTTEN SO BAD NOW ON EP 10 I CAN NOT HEAR IT UNLESS I HOLD THE

SPEAKER UP TO MY EAR. EVERY EPISODE HAS GOTTEN WORSE & WORSE. I HAVE MY

VOLUME AT 100% LEVEL AND EVEN HAVE SPEAKERS ON THE LAPTOP BUT NOTHING IS

HELPING. THE SYNCING OF THE SUBS IS ALSO BAD. TRIED RELOADING AND RESTARTING

AND NOTHING HAS HELPED. WHY DO NOT YOU HAVE A HELP SITUATION WHERE WE CAN

ENTER OUR EMAIL & GET AN ANSWER? VERY FRUSTRATING.

-1

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  • Hello rachela1942_947,

    I'm sorry you're experiencing problems with the audio on Devilish Drama.

    For us to troubleshoot this issue, please send a issue report for the problem by taking these steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    After submitting the report, please let me know.

    Also, you can easily request for help by clicking the Submit a request button you see at the top of the page.

    Or as you have just done, by writing a post in our Bugs & Issues section.

    Cheers,
    Kristie

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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  • I noticed it today too and thought it's my laptop, but other dramas sound loud enough.... but this is not the first drama at very low sound quality... not sure how is it controlled when uploaded. Story of Ming Lan is at bay at times too I have all volume level at 100%. I can do the report video issues too, but I won't do ticket request because it will get the traffic congested if multiple people have same issues, or not?

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  • Hey Simi,

    Yes, please send in the Report Video Issues form for any video you find problems on.

    The ticket request instructions were in response to @rachela1942_947's question on how she can go about entering her question and email and get a response :)

    Cheers,
    Kristie

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