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[Solved] Streaming issues on Roku (older model) - video and audio out of sync/video freezing audio playing

I've been having problem with the video freezing while the audio continues to play.  Sometimes, the video will jump back to earlier scenes while the audio of the current scenes play on.  I'm a new Viki subscriber and usually watch the shows on Samsung TV via Roku.  I was able to watch Because This is My First Life without any issue.  This video/audio out of sync problem started with ep 7 of Oh Hae Young Again and hasn't resolved.  I have an old Roku streaming device.  Is it possible that the problem is with the old Roku streaming device?  Will a newer version of Roku alleviate the problems?

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  • Hi mamameg,

    Thanks for reporting this.

    This issue might be due to problems with the video stream itself, and not due to your Roku device being an older model.

    We've just fixed the video streams for Oh Hae Young Again. Could you check if you're still experiencing any video/audio syncing issues?

    Cheers,
    Kristie

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