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[Solved] "My Love from the Star" videos not playing

Episodes from this title are failing to load. I have tried playing from an iPhone, iPad, Apple TV, and the web all got the same error - "The video failed to load". Help please!

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  • I got the same error for Blood too

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  • Certain episodes are not playing, but others are. Help. I need Episode 16 of My Love from a Star.

     

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  • I'm receiving the same message. Please help.

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  • I am getting the same on episode 14 of "Your House Helper"

    Lotsa tech issues with episodes, can't forward or rewind without looping forever.

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  • Hi everyone.

    So sorry you were having issues with loading these shows.

    The team has just pushed out fixes that should resolve the issue. Please try and see if you're now able to play them now.

    If you're still experiencing problems, please let me know so that we can further troubleshoot!

    Cheers,
    Kristie

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  • Now I am having the same problem with "The undateables" ep. 8

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  • Same problems with “shine or be Mad” also, I can’t continue the episode from 16, this is frustrating! 

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  • Hello carolinevmartins_2 & songstar1,

    So sorry about all these issues!

    Videos should now be loading and playing again.

    If you're still experiencing any issues, don't hesitate to let me know.

    Cheers,
    Kristie

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