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[Solved] Staff not responding to request? Need to cancel my Viki Pass

I am using another account in order to post a request. I lost my account and password with an active pass. I am being continuously charged and I can't access that account to cancel it. I posted a request and they haven't replied in 9 days. What do I do? I contacted my bank and they said they can't block the payments either... 

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    Hi oliver_ng_liang,

    Sorry for the late response and thank you for bringing this up to our attention. As we are a small team dealing with a large volume of tickets, we sometimes miss tickets, causing a delayed response.

    I've just responded to your help ticket. Please follow-up there.

    Thanks,
    Kristie

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