[Closed] The video failed to load message

I have been watching Viki through my Kindle Fire Stick. The videos haven’t been loading since last week. There is a message telling me the video failed to load. But I am able to watch on my iphone 6.

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  • Hi okabarquez_541,

    I'm sorry to hear you're having problems loading videos on your Fire TV device.

    Please try deleting and reinstalling the app on your Fire Stick to see if it helps.

    If videos still don't load after deleting and reinstalling the app still doesn't help resolve the issue, please let me know the video you're experiencing problems with (ex. Ep 12 of Ashes of Love) so that we can further troubleshoot.

    Cheers,
    Kristie

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