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[Solved] Charged Before End of Trial

 I originally signed up for the Viki Pass annual subscription. However, I changed my mind and was interested in cancelling the trial. When I clicked cancel subscription in the app, I was told that if did not cancel I would be charged on 11/02/2018; this took place on 10/31/2018. However, I ended up being charged a day earlier on 11/01/2018. The information was misleading and now $99 has been taken out of my bank account.

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    Hello zariad52_361,

    I'm sorry you experienced this issue.

    I've emailed you with regards to this. Please follow-up there.

    Cheers,
    Kristie

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