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[Solved] Over-payment

I have been overcharged on several months. I submitted a help center request on this issue 7 days ago. No one has gotten back to me yet. Today I received a non-payment email for October, when I have be charged twice for October already. I'm really getting frustrated with this.

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    Hi smdavis1970_502,

    Sorry for the long response time. As we're a small team dealing with a large volume of tickets, it can take us some time to respond.

    I've just responded to your ticket. If you have any questions, please follow-up there.

    Thanks,
    Kristie

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  • Did they ever resolve your issue? I’ve been waiting quite a while for my billing issue as well...

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  • Hi piggymoon59_717,

    I looked up your help ticket and see that you're being attended by my team member as well.

    If you have any other questions, please follow-up there.

    Cheers,
    Kristie

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