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  • Hello jacksonrandall_900,

    I’m sorry to read you're experiencing issues finding the Chromecast icon.

    To make sure this is not app problem can you please try the following?

    1. Log out from your account
    2. Clean the cache and cookies on your device.
    3. Uninstall and reinstall both the Viki and Chromecast app on your device.
    4. Turn your mobile device off and on again.
    5. Reboot your Chromecast device from the Chromecast app
    6. Make sure Chromecast is connected to the same Wifi network as your device. Also do note that they are either on the same 2.4GHz or 5GHz wifi network.
    7. Log back in to your Viki account and try casting again.

    If you're still experiencing problems locating the Chromecast icon after this, please let me know so that I can further assist you.

     

    Cheers,
    Kristie

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