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[Solved] Charged despite cancellation
Hi,
I cancelled my Viki subscription some months ago; however, my credit card was recently charged again for a new subscription. I contacted the support address a week ago but have not received a response. Please could you respond to my ticket (request ID #474176) and/or refund me ASAP.
Thanks,
Chris
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Hello Chris,
Thanks for contacting Viki Community Support. I sincerely apologize for the delayed response. We've been receiving an abnormally high volume of help requests, along with changes to our support staff, which has caused delays in our response time.
We've identified your ticket and an agent will be reaching out to you shortly! Thank you for your patience and we're sorry to have kept you waiting!
Thank you,
Amanda
Please can someone get back to me on this and/or respond to the support ticket? I do not want to have to go through the process of my bank filing a complaint.
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