답변함

[Solved] I have problems to watch the series and movies

The images stop at every moment and then continue, they also freeze and only the audio continues.
This is happening to me on two different PCs (a PC and a noteboock), this started about two weeks ago
Can you help me, please?

1

댓글

  • Hi,

    Sorry to hear you're experiencing this issue.

    To help us troubleshoot the issue, could you do the following?

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    Please let me know after you submit the form.

    Thanks,
    Kristie

    0
    댓글 작업 고유 링크
  • Hi Kristie

    The problem that arises is that if I connect to viki pass with my keys the series are pasted and the audio continues or simply the video is stuck and it does not happen only in one series, if not in several.
    Now if I do not log in I can see the series without problems, but with all the commercials being that I have contracted Viki Pass, which I do not consider fair.
    This did not happen to me before, it started about two weeks ago,
    Please, I ask you to review what happens with my profile, that this problem arises
    Thanks for your help

    0
    댓글 작업 고유 링크
  • Hello,

    Sorry to hear you're experiencing this issue.

    However, we will not be able to diagnose the problem from just the information on your profile page and we will require more information from you.

    These information can be gathered when you submit the video issue report by following these steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    Please submit this report whenever you encounter the problem as this will help us gather useful troubleshooting information that will help us solve the issue.

    Cheers,
    Kristie

    0
    댓글 작업 고유 링크
  • What If I can't get to the Video Issues to report problems????  I have reported problems a month ago and thought that they were fixed but within a week I started having the same problems.  I'm going to start keeping tract off the days and ask for a rebate for all of the days I can't watch Viki.  Every thing I try to down load takes forever and it may load or say that it is unable to download the episode.  There are times that it logs me out.  Tonight I'm unable to review the list if Dramas in Korean because it is so slow and the screen goes blank.   Please Help!!!!!!

    1
    댓글 작업 고유 링크
  • Hi there hickeygolf_119,

    We've opened a new ticket with you and will respond to you there via email.

    Cheers,
    Joshua

    0
    댓글 작업 고유 링크

게시물 댓글 달기가 중지되었습니다.

원하는 것을 찾지 못하셨나요?

새 게시물