[Closed] No preview tumbnails when you start the app

I have a samsung S8 and the app opens, and there is no tumbnails. It shows blanked out gray spaces saying viki. Logging in does no fix the matter.

I also use this on my older android boxes and it works, not the newer ones it seems.

No such issue on the IOS.

 

Please fix. Thank you

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  • Hello tina_tan_8,

    Sorry to hear you're experiencing this issue!

    To check that this isn't the app issue, please try deleting and reinstalling the app to see if it helps.

    If it doesn't please let me know so that we can further investigate.

    Cheers,
    Kristie

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