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[Solved] When can I get an answer to my request?

You guys said you would answer in 72 hours, but I've been waiting for four days.
I'm very nervous and waiting because it's a refund request.
I have been waiting, but I have no answer, and I am writing here because there is an answer here.
How long do I have to wait?

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  • Hey ejshe_323,

    Sorry for the late response! As we are a small team dealing with a large volume of tickets, we sometimes miss tickets, causing a delayed response.

    I've just gotten back to your ticket.

    Best,
    Kristie

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