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[Solved] I was billed for Viki Pass 8 days ago but under which account??

I've been a member since around 2012 I believe but a few months ago everything got messed up. I can no longer sign in with my original account info even though I'm getting billed 3.99 for my pass monthly. When I try to reset my password it shows up with a new account which I was forced to created in January, no longer the old account. Nothing is saved (and I know I just added several new shows to my watch list last week) and it says that I don't have a Viki Pass. I'm seriously confused here. And slightly angry that I'm getting billed for service I can't cancel (was thinking of upgrading).

I emailed this weekend too but no one has gotten in touch which me yet. Any idea as to what is going on would be appreciated. 

 

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    Hi brunothesheep_264,

    Sorry for the late response. As we are a small team dealing with a large volume of tickets, we sometimes miss tickets, causing a delayed response.

    I've just gotten back to your email. Please get back to me there.

    Thanks,
    Kristie

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