[Solved] Video progress bar and subtitles disappearing when time for ads to show

lindaugoagwu

2018년 03월 12일 20:33

Whenever it's time for an ad to show, the bar just disappears and so do the subtitles. The screen pauses momentarily and I have to click the screen for it to play again, but the subtitles are gone. I refresh and go to the same point I was at and the same issue happens.

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Kristie
2018년 03월 13일 05:29 (편집된 시간 2018년 03월 13일 09:05)

Hi lindaugoagwu,

Thanks for reporting this!

We're looking into it. I've also sent you an email to verify some details. Please follow-up there.

Thanks!
Kristie

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yusri_540
2018년 03월 13일 08:07

I have the same problems, the subtitles just disappears.

any idea? Thanks

Yusri

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Kristie
2018년 03월 13일 09:09

Hi Yusri,

Thanks for letting us know!

I've sent you an email requesting for more troubleshooting details as well. Please follow-up from there!

Best,
Kristie

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mini_nini54_25
2018년 03월 14일 08:43

I have a similar issue, whenever a video loads the subtitles with the different languages do not appear. Thanks

Nin

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Kristie
2018년 03월 15일 09:34

Hi Nin,

I've also contacted you for more information. Please update there.

Thanks,
Kristie

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