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[Solved] Hacked account

Hello, 
I just received an email, it said that my Viki pass subscription (which I canceled in January) was renewed in Viki Pass PLUS annual subscription (99$), but it is not me who did this request. I am even more surprised that if I understand correctly the Viki Pass Plus is only available in North America, Central America and South America but I am in France. 
I think someone hack my account and make the subscription for me. 
It is possible to cancel this subscription and the payment? And how can i delete my credit card information from the site ? 
I am really annoyed by this story, I already change password, is there any way to disconnect anyone connected to my account? 
I hope someone could find a solution quickly

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  • 공식 댓글

    Hey leorangoutan,

    I'm so sorry you experienced this!

    And I'm glad that you've already changed your password.

    I've also created a help ticket for this and will be following up with you via that channel.

    Cheers,
    Kristie

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