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[Closed] Nothing loads so can't watch anything

For the last 3 days I haven't been able to play anything on Viki. When I press play, all I get is the black screen with the loading icon going round and round forever. Is anyone else having the same problem at this time? I see from past posts that others have had the same issue in the past, but I haven't been able to resolve this problem using the advice/solutions suggested in the threads. (clearing cache, signing out then back in, etc.)

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    Hi everyone,

    Thanks for reaching out to Viki Community Support.

    We apologize for the playback issue that you're experiencing. We've seen your ticket on the Help Center and it will be attended to shortly.

    We’ll be closing this to prevent confusion of multiple requests.

    Thanks,
    Darl

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  • Witam.Zgłosiłam podobny problem po 17.Cisza,brak pomocy. U mnie od soboty tak jest.czarny ekran,kółeczko kręcące się. Wykonałam podobne czynności-wylogowanie,zalogowanie,wykasowanie ciasteczek,historii wyszukiwania.Inne strony działają,tylko Viki brak.Jestem ciekawa kiedy będzie odzew.Gdyby miał Pan jakąś odpowiedz,to proszę napisać do mnie.Jak będę miała,to dam znać.Pozdrawiam.

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  • I HAVE THE SAME PROBLEM, CHECKED EVEN IN OTHER DEVICE NO RESULT, CAN ANYONE HELP?

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  • Hi cleos25_452,

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this video playback issue.

    Please help to respond there too as this post will be closed.

    Thank you,
    Darl

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